After an hour on tech support, taking the thing apart, they acknowledged the auger motor was bad and they would send me one. This would be FANTASTIC if I had owned the grill for a year or so and the company was standing by their product... but to insist on sending me a part to a BRAND NEW GRILL and having me replace it...Unacceptable. When I asked for a new replacement hopper system (I get it ... things break... and I'm willing to meet them halfway) they said no... just the motor. I would have kept it had they allowed me to swap out the entire hopper system but I shouldn't have to do surgery on a brand new piece of equipment. Please don't buy this poorly made (China) piece of trash.
This pellet grill allows you to cook between the temperatures of 170F all the way up to 600F. The idea of cooking at such high temperatures sounds like a scary concept; but with the automated control system regulating air flow, you can be assured of a clean, safe and flavorful cook. The use of fans within the grill not only ensure safety and flavor, but cook food completely evenly, meaning you can rest assured of perfection every time. Even deactivating the grill post-use is made simple; all you need to do is press a button and the grill will safely power down, cooling as necessary all automatically.
I'm really loving this grill! So far I've cooked a tri tip. Brisket. Ribs and a pork butt. All on one 20lb bag of pellets. It's almost a set it and forget it kind if thing. I just pop out and look and the temp once and a while with the built in probe I don't have to open the lid and let out the smoke and heat. It steps up your bbq game to a different level for sure. This is very well made.
Purchased this grill a couple months ago for my husband. Everything we grill/smoke turns out perfect (and we are not chefs)! Very happy with this purchase and will never go back to gas grills or other types of smokers. This grill is so versatile and easy to clean. The flavor and textures of briskets, steaks, chicken, fish, burgers, etc turn out so well, we feel like we are cheating. The temperatures that we set are on target and it evenly cooks the food. It's very heavy duty and we look forward to using this grill for many years to come. If you purchase this grill you will not regret it. One more thing, we were concerned that it would not be big enough. It is great for a family of 4 but also works well when having guests. I would say this is a good mid-size grill. If you are looking for a large grill to entertain with you may want to look for a larger size.
Be sure to read the manual before operating. There is vital information there, especially for the first fire up. One note that the manual does not mention, is that when you first fill the hopper, it takes several minutes for the pellets to reach the firebox. On your first "attempt", it is likely that the firebox will turn off before the pellets reach it, and you will think your grill is defective. Its not. Either "prime" the firebox with a small handful of pellets, or let it cycle once, unplug, and restart on "smoke" setting. You should always start the grill on "smoke" setting with the lid up until the initial smoke clears and you hear a nice "roar" of pellets burning...
Buckle up - your backyard barbecue experience just got more delicious. Wood pellet grills operate much like a smoker and traditional grill combined, but many offer a number of other cooking options to choose from. When your cooking repertoire is broad and your guests love each and every one of your recipes, you'll love having the freedom to bake pizzas, sear steak and more with a single outdoor appliance on your patio.
***Six month update.... LOVE this pit. Can't say how much it has changed the way I cook. I initially bought it for the occasional times I want to smoke big meats... brisket, pork butt, ribs, pork belly, etc., and it is AWESOME for that. Totally "set it and forget it." But, it has completely replaced my $4000 Cal Flame gas "outdoor kitchen" for EVERYTHING. Burgers, chicken breasts/thighs/wings/etc, pork chops, steaks, veggies, pineapple...OK you get the point. I literally have not turned on my Cal-Flame since I purchased it. Our new favorite thing is buying cheap frozen pizzas and lasagna and making them taste like they were fired in a brick oven- without heating up the kitchen in our hot Texas summer months. Below is my original review, modified in a few spots where I have gained some knowledge and added some ***notes.... and, yes, I did use this for the graduation party mentioned below, and yes... it was perfection. I have been asked to cater similar events.