Packaging was good inside and out. All parts were secured to prevent damage and we liked the colorful graphics on the hopper and under the hood that explained how a pellet smoker works for a first time user. When the 820 was almost fully assembled, we noticed an unused bag of washers that were not mentioned in the assembly instructions except in the parts list. After being on hold with customer service for ten minutes, we were advised to unscrew everything and refasten all parts adding the washers to the screw and lock nut assemblies.
I bought my pit boss 700FB a little over a year ago and I have used it at least once a week since I bought it. I have done everything from searing steaks to smoking brisket, Overall the quality is ok. But.... 1. It has a hard time holding lower temps, if I set the temp to 200 it will go to 275 then slowly go back to 200 then shoot back up again. 2. The heat deflector and and the tabs that hold it are are made from a low quality steel and are literally falling apart due to scaling. Other than those two complaints the grill is not bad for the price. I do not expect my grill to last much longer because of the tabs that hold the heat deflector are about to snap off, once that happens the grill is useless.
GrillGrates(TM) amplify heat, prevent flareups, make flipping foods easier, keep small foods from committing suicide, kill hotspots, are easier to clean, flip over to make a fine griddle, and can be easily removed and moved from one grill to another. You can even throw wood chips, pellets, or sawdust between the rails and deliver a quick burst of smoke to whatever is above. Every gas grill needs them.
This was a gift from my wife for my 65th B-day. I have been smoking foods most of my adult life and still have one wood, one propane and one charcoal smoker but this is my first pellet. It's so easy it's boring. I just load it, shut the lid and and walk away. No puffing, no loading of wood or water, no worry's with temperature, easy to clean and makes me look like the pit boss. From the searing of steaks, to smoked red and white meats, to baking entire meals, this is the best. My friends have the others, but I have the best.
Has had auger issues from the beginning and a yr later continues. Once it gets running it does a good job of cooking but it takes average 20 minutes to continually unjamb the auger. Called CS after first use and the issue was recognized and it's looks to be poorly designed with a simi free floating impeller/ auger to keep the impeller from jamming into the side housing and this worked for that issue but now the auger just gets jammed up and I have to empty out the hopper tap on the auger then it will start again till it warms up.
Pit Boss Grills is owned by Dansons, the same company that makes the popular Louisiana Pellet Smokers. They are headquartered in Alberta, Canada with US distribution in Minnesota. Along with Traeger, Louisiana was one of the early entrants to the pellet smoker market. They produce a wide variety of pellet smokers, accessories and are getting into the kamado business as well.
It uses only all-natural cooking-grade wood pellets for fuel. NO gas, propane or charcoal. Built to last and designed to deliver immediate success. The easy to operate Digital Control Center dial-in control gives you complete control from 170 Fahrenheit to 600 Fahrenheit. An electric ignition and fan-forced air accelerate and maintain a clear burning flame for an abundance of convection heat and clean, flavorful smoke. The 'Flame Broiler' allows for both 'Direct' and 'Indirect' cooking while adding flavor back to your cooking and channeling excess grease away. With the amazing versatility and flavor of real wood cooking, our Pit Boss Pellet Grills will allow any new or aspiring backyard cook to smoke ribs, jerky, fish; bake biscuits, pizza; Grill burgers, vegetables, or sear or charbroil a steak with confidence, every time.