Update 2/18/2018: I made another call to Pit Boss today to get more information about their Copperhead vertical smoker.  The phone was answered on the second ring by a man in Oregon. He was incredibly helpful and even went out to the warehouse and measured the grates for me.  It looks like if you can get past the automated system and reach a real person then these guys will take care of you.
The ceramic body has an integrated damper constructed from high quality cast iron. The grill itself is on wheels, meaning that it’s easily transportable should you want to move it around your backyard. It even comes in 2 sizes; a 22-inch model (which is the one we’ve based this review on), and a slightly larger model at 24 inches. The grill allows for moisture-lock in, the heavily insulated walls and the heat from the charcoal uniquely seeps into the food infusing it with flavor and moisture. The incredible insulation qualities of the grills also mean that you get the most out of each lump of charcoal so you can save on fuel expenses.
Cleaning and Maintenance: Any individual who’s taken a stab at cleaning a pellet grill before sees exactly that it is so hard to get all the ash out after use. This unit gives you a less demanding access to the burn pot. It also includes a trap door which permits you to clean the unit without digging through the ashes and oil. Cleaning the unit is by and large significantly less demanding when compared with the normal charcoal grills.
Strangely, whenever you switch cooking temp, the auger runs continuously for four minutes before trying to adjust to the new set temp. This isn't so bad if you're going from low to high, but problematic in the opposite direction. We were slow smoking ribs when interrupted just as they passed the bend test and were ready to be sauced. Forgetting the controllers odd four minute drill, we turned the temp down from 225° to the lowest "Smoke" setting to hold them briefly. Luckily we returned within a few minutes to rescue the ribs. The continuous pellet feed had goosed temps to 400°! A serious flaw that should be corrected.
Simply turn a dial and start up the Pit Boss 820 Deluxe Pellet Grill. You’ll be able to bake a pizza, smoke up ribs or sear a steak with the delicious flavor infused by all-natural hardwood pellets. With a wide range of cooking temperatures at your fingertips (180°F to 500°F), you can utilize the digital control board to precisely cook up whatever’ ...
A screen covers the top of the hopper. Meant as a safety feature to prevent fingers from getting injured in the auger chute below, it also prevents one from easily leveling the pellets as they get sucked into the auger. We removed the screen and vowed to keep digits out of harms way. All models have an older style digital thermostatic dial controller with an LED display for set temp and actual temp. The controller has a couple undesirable quirks we'll address shortly.
I just love this smoker/grill! I use it at least twice a week. I’ve made great pizza’s (on my Pit Boss Pizza Stone) The first one I ordered was delivered, and was broken. I called Pit Boss, and they replaced it right away, without any hassle! That’s good customer service! I love the fact that they carry so many natural flavored wood pellets. I use the apple wood pellets for ribs, the Hickory for steaks and chicken, and the competition blend for grilling burgers, salmon, etc. My friends are always impressed by the quality, I mean, this thing is a flavor machine! I’ve read a few negative reviews, but I have not had any problem with this machine. All you have to do is keep it clean, and it performs like a champ! I am very satisfied with this product, and would highly recommend it to anyone who is thinking about getting a new grill or smoker. Sincerely, Happy Pallet in Venice, Florida!
Pit Boss is a company worth trusting. They’re a large corporation built around quality, efficiency and meeting customer needs. They even allow you to register any product with their brand on their website, for full warranty and online manual access. So, even if you’ve decided on buying one of their grills elsewhere, you can rest assured they’ve got you covered. Although Pit Boss grills often come only partially assembled, you really only need a screwdriver and a tiny bit of time to fit the pieces together quickly and easily. For the wood pellet grills, Pit Boss stock their own range of flavored, all American wood pellets that you can buy not only from their website, but all across the web (they’re notoriously brilliant!)
The unit arrived in perfect condition and was remarkably simple and intuitive to put together. It is actually harder to unpack than assemble! It took me about two hours, just taking my time with no help. One of the smart, presumably computer aided design elements is that the legs are ambidextrous, and the legs and bottom tray use the same hardware- so you don’t spend an hour trying to figure out right leg/left leg and sorting out 60 screws and washers. The handle and lid stop already have the hardware screwed in, so no brainer there either. After putting this together once, I could unpack and assemble another in less than an hour. The instructions are extremely well written- no weird “Chinese to American” translation issues whatsoever. The guide is poignant, and actually humorous at times.
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